Cookie Policy

Background

This website https://www.loveitts.co.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the ‘accept’ button on Our Cookie ‘pop-up’ and press the ‘continue’ button. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

"Cookie" means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site or when you use certain features of Our Site;

"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

"Personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

"We/Us/Our" means Loveitts Limited [a limited company registered in England under company number 7558151 whose registered address is 3Mc Middlemarch Business Park, Siskin Drive, Coventry, CV3 4FJ and whose main trading address is 29 Warwick Row, Coventry, CV1 1DY.



Information About Us

Our Site is owned and operated by Loveitts Ltd [a limited company registered in England under company number 7558151, whose registered address is 3Mc Middlemarch Business Park, Siskin drive, Coventry, CV3 4FJ and whose main trading address is 29 Warwick Row, Coventry, CV1 1DY.

Our VAT number is GB 272 6554 44.

Our Data Protection Officer or Nominated Employee responsible for Company data is Frances Somers, and can be contacted by email at frances.somers@loveitts.co.uk, by telephone on 024 7652 7761, or by post at Loveitts Ltd, 29 Warwick Row, Coventry, CV1 1DY.

We are regulated by RICS.

We are a member of NAEA, NAVA, ARLA.



How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, Or parties other than Us. Third party Cookies are used on Our Site e.g. advertising services. For more details, please refer below.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

Functionality Cookies
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. [Some information gathered by targeting Cookies may also be shared with third parties.]

Third Party Cookies
Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

Cookies on Our Site are not permanent and will expire after 6 months

For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

For more specific details of the Cookies that We use, please refer to the table below.

What Cookies Does Our Site Use?

The following first party Cookies may be placed on your computer or device:


Name of Cookie Purpose & Type Strictly Necessary
ci_session This allows the site to remember who you are as you travel through the site Yes
cookie_policy This allows us to know whether you have accepted or declined the cookie policy Yes


The following third party Cookies may be placed on your computer or device:


Name of Cookie Provider Purpose & Type Strictly Necessary
vuid Vimeo Used to fetch videos from Vimeo No


Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Name of Cookie Purpose & Type Provider Strictly Necessary
_ga Used to distinguish users Google Analytics Yes
_gid Used to distinguish users Google Analytics Yes
_gat Used to throttle request rate Google Analytics Yes
__utma Used to distinguish users and sessions Google Analytics Yes
__utmb Used to distinguish users and sessions Google Analytics Yes
__utmc Used to distinguish users and sessions Google Analytics Yes
__utmt Used to distinguish users and sessions Google Analytics Yes
__utmz Used to distinguish users and sessions Google Analytics Yes


Consent and Control

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. You can return to your Cookie preferences to review or change them at any time by clearing your browser cache and disabling them via the cookie panel.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Changes to this Cookie Policy

We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

If you would like to know more about how We use Cookies, please contact Us at paul.barnes@loveitts.co.uk, by telephone on 024 7622 8111, or by post at Loveitts Ltd, 29 Warwick Row, Coventry, CV1 1DY.

For more information about privacy, data protection and our terms and conditions, please visit the Our Privacy Policy.

Privacy Policy

Background

Loveitts Limited understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://www.loveitts.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

"Account" means an account required to access and use certain areas and features of Our Site;
"Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below;
"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
"Personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means Personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
"We/Us/Our" means Loveitts Limited [a limited company registered in England under company number 7558151 whose registered address is 3Mc Middlemarch Business Park, Siskin Drive, Coventry, CV3 4FJ and whose main trading address is 29 Warwick Row, Coventry, CV1 1DY.


Information About Us

Our Site is owned and operated by Loveitts Ltd [a limited company registered in England under company number 7558151, whose registered address is 3Mc Middlemarch Business Park, Siskin drive, Coventry, CV3 4FJ and whose main trading address is 29 Warwick Row, Coventry, CV1 1DY.

Our VAT number is GB 272 6554 44.

Our Data Protection Officer or Nominated Employee responsible for Company data is Frances Somers, and can be contacted by email at frances.somers@loveitts.co.uk, by telephone on 024 7652 7761, or by post at Loveitts Ltd, 29 Warwick Row, Coventry, CV1 1DY.

We are regulated by RICS.

We are a member of NAEA, NAVA, ARLA.

What Does This Policy Cover?

Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of Personal data have been designed to uphold:

  • • The right to be informed about Our collection and use of Personal data;
  • • The right of access to the Personal data We hold about you;
  • • The right to rectification if any Personal data We hold about you is inaccurate or incomplete (please contact Us using the details below);
  • • The right to be forgotten – i.e. the right to ask Us to delete any Personal data We hold about you (We only hold your Personal data for a limited time, as explained below but if you would like Us to delete it sooner, please contact Us using the details below);
  • • The right to restrict (i.e. prevent) the processing of your Personal data;
  • • The right to data portability (obtaining a copy of your Personal data to re-use with another service or organisation);
  • • The right to object to Us using your Personal data for particular purposes;
  • • Rights with respect to automated decision making and profiling;


If you have any cause for complaint about Our use of your Personal data, please contact Us using the details provided below and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal [and non-personal] data (please also see below on Our use of Cookies and similar technologies and our Cookie Policy):

  • • Full Name
  • • Job Title
  • • Qualifications
  • • Telephone Number
  • • Mobile Number
  • • Email Address
  • • Address
  • • Username
  • • IP Address


How Do We Use Your Data?

All Personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 at all times. For more details on security see below.

Our use of your Personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your Personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, we may use your data for the following purposes:

  • • Providing and managing your Account
  • • Providing and managing your access to Our Site
  • • Personalising and tailoring your experience on Our Site
  • • Supplying Our services to you (please note that We require your Personal data in order to enter into a contract with you)
  • • Personalising and tailoring Our services for you
  • • Replying to emails from you
  • • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by following the unsubscribe link in these emails
  • • Market research
  • • Analysing your use of Our Site [and gathering feedback] to enable Us to continually improve Our Site and your user experience


With your permission Or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third parties (including Google and Vimeo) whose content appears on Our Site may use third party Cookies, as detailed below. Please refer below for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods for 6 months unless renewed.

How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above, Or for as long as We have your permission to keep it.

Your data will only be stored in the UK.

Do We Share Your Data?

We will not share any of your data with any third parties for any purposes.

In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale Or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will [not] be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

How Can You Control Your Data?

In addition to your rights under the GDPR, set out above, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see below and Our Cookie Policy.

How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). We will provide any and all information in response to your request free of charge. Please contact Us for more details at frances.somers@loveitts.co.uk.

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, Or parties other than Us. Third party Cookies are used on Our Site for tracking services. For more details, please refer above. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary
ci_session This allows the site to remember who you are as you travel through the site Yes
cookie_policy This allows us to know whether you have accepted or declined the cookie policy Yes


and the following third party Cookies may be placed on your computer or device:



Name of Cookie Provider Purpose
vuid Vimeo Used to fetch videos from Vimeo

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie First/Third Party Provider Purpose
_ga Third Party Google Analytics Used to distinguish users
_gid Third Party Google Analytics Used to distinguish users
_gat Third Party Google Analytics Used to throttle request rate
__utma Third Party Google Analytics Used to distinguish users and sessions
__utmb Third Party Google Analytics Used to distinguish users and sessions
__utmc Third Party Google Analytics Used to distinguish users and sessions
__utmt Third Party Google Analytics Used to distinguish users and sessions
__utmz Third Party Google Analytics Used to distinguish users and sessions


In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at paul.barnes@loveitts.co.uk, by telephone on 024 7622 8111, or by post at Loveitts Ltd, 29 Warwick Row, Coventry, CV1 1DY. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Modern slavery statement for financial year 2018/19

This statement is made pursuant to s.54 of the Modern Slavery Act 2015 and sets out the steps that Loveitts Limited has taken and is continuing to take to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.

Modern slavery encompasses slavery, servitude, human trafficking and forced labour. Loveitts Limited has a zero tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chain.

Our Organisation

Loveitts Limited is the largest independent multi-discipline practice of estate agents, letting agents, surveyors and auctioneers in Coventry and Warwickshire operating from five offices situated in Coventry (Head Office), Leamington Spa, Southam and Nuneaton.

Our Policies

We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. These include:

  • • Recruitment policy. We operate a robust recruitment policy, including conducting eligibility to work in the UK checks for all employees to safeguard against human trafficking or individuals being forced to work against their will.
  • • Whistleblowing policy. We operate a whistleblowing policy so that all employees know that they can raise concerns about how colleagues are being treated, or practices within our business or supply chain, without fear of reprisals.
  • • Equality Opportunities Policy. This sets out Loveitts Limited stance to ensuring it promotes equality and diversity.
  • • Personal Harassment Policy and Procedure. This ensures all employees have a right to be treated with consideration, dignity and respect and is committed to providing a working environment free from any form of harassment.
  • • Anti-Bribery and Corruption Policy. This sets out Loveitts Limited commitment to the prohibition of such conduct. This is not just a cultural and moral commitment on the part of the organisation but is also a legal requirement.
  • • Anti-Money Laundering Policy. This sets out Loveitts Limited commitment to complying with money laundering regulations.


Our suppliers

Our supply chains include a variety of suppliers to enable the delivery of our services to our clients. Our anti-slavery approach reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

To ensure all those in our supply chain and contractors comply with our values we are currently reviewing our supply chain compliance process, and will be introducing specific measures to ensure that our obligations under the Act are passed through our supply chain, as follows:
  • • Identifying and assessing potential risk areas in our supply chains.
  • • Monitoring our supply chains for unfair practices.
  • • Requesting that our main suppliers provide confirmation that they have reviewed their business operations and supply chains and that there is no forced labour within their supply chains.
  • • Requesting also that they provide us with their policies on fair sourcing of goods and services, their employment practices such as advertising vacancies, work/life balance and their training for staff.


Training

Training continues to be an important part of promoting awareness and change. All staff are expected to read and understood Loveitts Limited polices as part of the induction process.

Our Performance Indicators

We will know the effectiveness of the steps that we are taking to ensure that slavery and/or human trafficking is not taking place within our business or supply chain if no reports are received from employees, the public, or law enforcement agencies to indicate that modern slavery practices have been identified.