The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service they provide against the service provided by their local, regional and national competition.
Agents who go that extra mile and provide outstanding levels of customer service are awarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
Paul Barnes, Director of Loveitts said: “It is a great achievement by the entire team to win this award, and hopefully demonstrates the attitude we have of providing the highest customer service to our clients!”
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured to ensure maximum participation on average, judging over 90% of agents that meet their minimum criteria on a local level.
The team personally mystery shops every estate agent against 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed, exploring different mediums, scenarios, and time periods to ensure that agents are being rigorously and fairly judged.
Rob Mclean from the British Property Awards said, “Our Awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition".